Section 1 of 16: Overview
Legal
Consent notice for the enquiry form
This is the notice that goes with the enquiry form on pixlnova.com. It lists each field the form asks for, says what that field is used for, and explains how to take your consent back. It is deliberately short — this is the one document you are meant to actually read before pressing Send.
Data fiduciary
1Who is asking for your consent
In shortPixlNova is a one-person studio in Tamil Nadu. The person reading your enquiry is the person who runs it.
Under the Digital Personal Data Protection Act, 2023, the person who decides why and how your personal data is processed is the Data Fiduciary. For this form, that is PixlNova.
1.1Identity and contact details
PixlNova is a sole proprietorship operated by Saai Siddharth T from Attur, Salem, Tamil Nadu, India. It is currently unregistered; registration, Udyam (MSME) enrolment and a current account are in progress. There is no separate company, no team and no call centre between you and the person who reads your enquiry.
You can reach that person at hello@pixlnova.com about anything in this notice, including asking for your data back or asking for it to be deleted.
1.2What this notice does not govern
PixlNova operates two sibling properties. Each collects different data for a different reason and carries its own notice.
- projects.pixlnova.com — downloadable academic project packages. It has accounts, orders and download records, none of which this notice describes.
- freelancer.pixlnova.com — a talent marketplace with escrow. It has its own terms and its own consent notice.
If you arrived here from one of those properties, the notice that governs your data there is the one published there — not this one.
Point of collection
2When this notice is given, and what it is for
In shortYou see this at the moment you submit the form, not buried in a policy you were meant to have read earlier.
2.1This notice accompanies the request for consent
Section 5 of the Digital Personal Data Protection Act, 2023 requires that a request for consent be accompanied or preceded by a notice describing what is being collected and why. This document is that notice. It is linked from the enquiry form itself and from the /chat brief flow, so it is available at the moment you decide to submit rather than only from the footer.
Submitting the form is the consent. Nothing is collected from the form until you press Send.
2.2One specified purpose
The purpose for which consent is sought is narrow and single: to read your enquiry, work out whether PixlNova can do the work, reply to you, and — if you want to go further — write a scope and quote for it. That is the whole of it.
The Act permits use only for the purpose stated in the notice. If a genuinely new purpose ever arises, a fresh notice and fresh consent are required. Your enquiry does not become a general licence.
2.3Why every section here has a plain-English line
Each section of this notice carries a one-line summary in the margin. Those lines are explanatory and non-binding; the clause text governs.
PixlNova deliberately omits those summaries in three places across its documents — limitation of liability, indemnity, and intellectual property assignment — because a friendly one-liner on those three most reliably understates what the clause does, and a mismatch there is expensive. None of those three clauses appear in this notice, so every section here has one. The omission elsewhere is a decision, not an oversight.
Itemised
3Every field the form asks for, and why
In shortThirteen fields. Four are required. Each row below says what that specific field is used for.
The Act requires an itemised description rather than a summary, so here is every field, one row each.
3.1The itemised list
| Field | Required | The specific purpose it is collected for |
|---|---|---|
| name | Yes | To address you correctly in the reply, and to name the right person on any scope document or Bill of Supply that follows. |
| Yes | The reply goes here. This is the one field the enquiry cannot work without — email is the record of the project. | |
| phone | No | Only so a call or WhatsApp message is possible where email would take days. Leave it blank and you will be answered by email instead. |
| company | No | To know who the contract would be with, and to check the enquiry does not conflict with work already being done for someone else. |
| role_title | No | To know whether the conversation is with the person who decides. Scoping a project with a decision-maker is a different conversation from scoping one without. |
| service | Yes | To route the enquiry to the right one of the seven services — Web, Mobile, Bundle, SaaS, AI, Marketing, Creative — and to the pricing shape that applies to it. |
| product_stage | No | To tell whether the first step is a written scope or a paid audit of something that already exists. Those cost different amounts and start differently. |
| budget_band | No | So an honest yes or no comes back quickly. If the work cannot be done well at that level, saying so in the first reply saves both sides a fortnight. |
| timeline | No | To check the date against real capacity. This is a one-person studio, and a timeline that cannot be met is worth declining rather than accepting. |
| project_description | Yes | The substance of the enquiry. This is what is actually read, and what a written scope is drafted from. |
| reference_url | No | To look at an existing site, repository, design file or competitor you point to, before replying. |
| important_requirements | No | Constraints that change the estimate — an integration, a compliance requirement, a fixed launch date — captured before a number is quoted rather than after. |
| source | No | How you found PixlNova. Used only to know which channels are worth continuing. It has no effect on your enquiry or your price. |
Scroll the table sideways for every column
Required means the form will not submit without it: name, email, service and project_description. Everything else can be left blank and the enquiry still works.
3.2Please do not send sensitive detail here
The enquiry form is a first-contact channel, not a secure document exchange. Do not put financial account details, government identifiers, health information, credentials or anything under an existing confidentiality obligation into it.
If your project needs that kind of detail to be scoped, say so in the description and an NDA can be signed first. PixlNova will sign yours or provide a standard mutual one before any detail is shared.
Same pipeline
4Briefs submitted through the assistant
In short/chat is a guided walkthrough of published content, not a chatbot with a mind. A brief sent from it lands in exactly the same inbox.
4.1What /chat actually is
The assistant at /chat is a guided navigator over content already published on this site — services, pricing, the delivery method, the FAQs. It is not a language model, it does not improvise answers, and it does not learn from what you type.
Your messages are not used to train any model. There is no model here to train.
4.2A brief submitted there is the same submission
If you finish a brief in /chat and submit it, it goes through the same contact pipeline as the form, populates the same fields listed in clause 3.1, and is governed by this same notice. Nothing separate is stored and no separate consent is implied.
Use, and non-use
5What happens to your enquiry, and what does not
In shortIt is read by one person, answered, and kept as the record of the conversation. It is not sold, and it does not become a mailing list.
5.1What is done
- It is read by the founder and stored as a lead record so the thread can be picked up later without asking you to repeat yourself.
- A reply is sent to the email address you gave.
- If the enquiry progresses, the details feed a written scope, a milestone plan and a quote — the documents that precede any invoice.
- If it does not progress, the record stays only as long as clause 8 allows.
5.2What is not done
- Your data is not sold, rented or traded. There is no arrangement under which it could be.
- You are not added to a marketing list because you enquired. Any newsletter would need its own separate consent.
- Your enquiry is not used as a case study, testimonial or portfolio piece without your written permission — which is a large part of why this site currently shows no client names.
- No automated decision is made about you. A person reads every enquiry.
- Your data is not used to build a profile for advertising, on this property or any other.
Separate from this
6Analytics is a different thing, and is described elsewhere
In shortThe form is one thing; site analytics is another. Turn on Do Not Track and the analytics stop entirely.
6.1What analytics collects, in one paragraph
Separately from this form, the site sets two first-party cookies: pxnv_anon_id, which lasts 365 days, and pxnv_session_id, a 30-minute sliding session. Both are scoped to Domain=.pixlnova.com, which means they are shared across pixlnova.com and its sibling properties. A localStorage key, pxnv_first_touch, holds the UTM parameters, referrer and landing path of your first visit and is kept indefinitely until you clear it.
Client IP addresses are stored as a SHA-256 hash of a salt combined with the address. That is pseudonymisation, not anonymisation: with the salt, a given address still maps to a given hash. It is described here in those terms rather than as "anonymous", because calling it anonymous would be untrue.
6.2How to switch it off
If your browser sends Do Not Track — that is, navigator.doNotTrack is "1" — tracking is disabled entirely. No identifier is set, no event is recorded and no IP hash is stored. This is checked before anything is written, not after.
The Cookie Policy carries the full detail, including how to clear each of these. Refusing analytics has no effect on your enquiry: the form works identically either way.
Outside India
7Where your data goes, and who else touches it
In shortYour enquiry is stored on servers in Sydney, Australia — outside India. That is stated plainly because it should be.
7.1Storage location
Enquiry records are held in a Supabase Postgres database in region ap-southeast-2, which is Sydney, Australia. If you are in India, your personal data is therefore stored outside India.
This is said plainly rather than left to be inferred from a subprocessor table. It is a real fact about where your data physically sits, and you are entitled to know it before you decide to submit the form.
7.2The processors involved
These are processors acting on instruction, not independent recipients. The Subprocessors page lists them with their roles and locations and is the document that changes when one is added or removed.
Retention
8How long the enquiry is kept
In shortRoughly two years if nothing comes of it. Longer if you become a client, because tax law says so.
8.1If the enquiry does not become a project
The record is kept for up to 24 months from your last message, so that a conversation resumed a year later does not start from zero. After that it is deleted. You can ask for it to be deleted sooner and it will be — see clause 9.
The Act requires erasure once the purpose is served and retention is no longer needed. Twenty-four months is the outer bound, not a target.
8.2If it does become a project
Once a scope is signed, the enquiry stops being an enquiry and becomes part of the project record. Project and financial records are kept for the periods Indian tax and accounting law requires, which is longer than 24 months and is not something consent can shorten.
PixlNova is not currently GST-registered. Invoices are issued as a Bill of Supply. Registration is in progress; when it happens, the tax identity block on every legal page updates in one edit.
Section 6(4)–(6)
9Taking your consent back
In shortOne email withdraws it. No form, no login, no reason required — withdrawal is as easy as giving it was.
9.1The right, and how to use it
You may withdraw your consent at any time. Section 6(6) of the Act requires that doing so be as easy as giving it, and that is the standard applied here: you gave consent by sending one message, so you withdraw it by sending one message.
Email hello@pixlnova.com from the address you used, with the word "withdraw" anywhere in it. Nothing more is needed. There is no form to complete, no account to create, no telephone menu, and you do not have to explain why.
9.2What happens after you withdraw
- Processing for the purpose in clause 2.2 stops.
- Your enquiry record is deleted, and deletion is passed on to the processors in clause 7.2 holding a copy.
- Anything already lawfully done before withdrawal stays lawful — withdrawal works forwards, not backwards.
- Where a legal obligation requires a record to be kept, that record is kept and nothing else is.
Withdrawing consent naturally ends the conversation, because there is then nothing left to reply to. That is a consequence of the withdrawal, not a penalty for it.
Sections 11–14
10The rest of your rights under the Act
In shortAsk for a copy, ask for a correction, ask for deletion, or nominate someone to act for you. All through the same address.
10.1What you can ask for
- A summary of what is heldThe personal data being processed, what it is being processed for, and who it has been shared with. Sent as plain text or a file, whichever you prefer.
- Correction or completionIf a field is wrong or out of date, say so and it is corrected. No evidence is demanded for something as ordinary as a changed phone number.
- ErasureDeletion of the record, except where a law requires it to be kept. If something must be retained, you are told which item and under what obligation.
- NominationYou may nominate another person to exercise these rights on your behalf if you die or become incapable of exercising them yourself. Send the nomination in writing to the same address.
Requests are answered from hello@pixlnova.com. Working hours are Monday to Friday, 10:00 to 18:00 IST (UTC+5:30); a reply outside those hours is a courtesy rather than a commitment.
10.2Your duties under the Act
The Act also places duties on you, and it is fairer to state them than to leave them in the statute. Do not impersonate someone else when giving your details, do not suppress material information where it is legally required, and do not file a frivolous or false complaint. Section 15 provides for penalties on Data Principals who do.
Grievance and the Board
11If something goes wrong
In shortCome here first — it is one person and it is usually fixable in a day. If that fails, the Data Protection Board of India is the next step, and you do not need permission to use it.
11.1The grievance route
Section 13 of the Act gives you the right to a readily available means of grievance redressal, and requires the Data Fiduciary to respond within a stated period. The acknowledgement and resolution periods published in the block above are PixlNova's own, not the statutory ceiling. Publishing the ceiling would read badly for a studio that answers email the same day.
11.2Complaining to the Data Protection Board of India
If your grievance is not resolved, or you are unhappy with how it was handled, you may complain to the Data Protection Board of India, established under Chapter V of the Digital Personal Data Protection Act, 2023. The Act contemplates exhausting the grievance route first, but nothing in this notice restricts your right to approach the Board.
PixlNova will not treat a complaint to the Board as a breach of any agreement, and will not make resolution of your issue conditional on withdrawing it. Cooperation with the Board is not something you have to ask for.
The Board publishes its own filing procedure and contact details, which change as it is constituted. Deliberately not reproduced here: a stale address for a regulator is worse than no address at all.
Section 9
12Children and persons with a guardian
In shortThe form is for business enquiries. If you are under 18, have a parent or guardian send it instead.
12.1Under-18s should not use this form
Section 9 of the Act requires verifiable consent from a parent or lawful guardian before processing a child's personal data, and prohibits tracking, behavioural monitoring and targeted advertising directed at children. PixlNova does not operate a verification mechanism on this form, so the form is not for people under 18.
If you are under 18 and want to enquire about work, ask a parent or guardian to send it, or write to hello@pixlnova.com from their address. The same applies where a person with a disability has a lawful guardian appointed.
If it becomes apparent that an enquiry came from a child without guardian consent, the record is deleted rather than answered. If you believe that has happened, write to hello@pixlnova.com and it will be handled the same day it is read.
12.2Students buying project packages
Many student buyers arrive from projects.pixlnova.com. That property sells downloadable academic project packages and collects account and order data this notice does not describe. Read the notice published there — it is the one that applies to your purchase.
Housekeeping
13Language, and how this notice changes
In shortEnglish today, translated on request. Material changes are published 30 days before they take effect.
13.1Language
The Act entitles you to this notice in English or in any language listed in the Eighth Schedule to the Constitution of India. It is currently published in English only.
Ask at hello@pixlnova.com and a Tamil version will be provided. This is stated as an undertaking to supply on request rather than a claim that translations already exist, because they do not yet.
13.2Changes
A material change is one that widens what is collected, adds a purpose, adds a recipient, moves data to a new location, or lengthens retention. Material changes are published at least 30 days before they take effect, and where the change alters what you consented to, fresh consent is requested rather than assumed.
Anything else — a clarification, a correction, a rewritten sentence that does not change what happens — takes effect on publication. Every change of either kind appears in the version history at the foot of this page. Defining the threshold is the point: a change policy that does not define "material" means nothing.
Contact
Who to write to
Everything below reaches the same person. There is no ticket queue and no account manager.
Grievance redressal
If a complaint is not resolved within 30 days, or you are not satisfied with the outcome, the full escalation route — including your statutory options — is set out on the grievance page.
Changes